Frequently asked questions
Everything you need to know about OrderTrackify — from setup to billing.
QWhat is OrderTrackify?
OrderTrackify is a shipment tracking and post-purchase experience platform for eCommerce stores. It auto-tracks shipments with 1,500+ carriers, sends branded delivery notifications, and provides a customisable tracking page for your customers.
QWhich eCommerce platforms are supported?
OrderTrackify currently supports WooCommerce with full integration. Shopify and Wix integrations are coming soon.
QHow many carriers does OrderTrackify support?
We support over 1,500 carriers worldwide, including USPS, FedEx, UPS, DHL, Royal Mail, Australia Post, and many more. See the full list on our Supported Carriers page.
QIs there a free trial?
Yes. Every account starts with a 15-day free trial with up to 100 shipments and no credit card required. A Pro plan is required to continue tracking after the trial. See our Pricing page for details.
QWhat notification channels are supported?
OrderTrackify sends customer email notifications for WooCommerce, Shopify, and Wix. SMS is available through the WooCommerce plugin using its supported providers, including a WhatsApp integration. Learn more about our notification features.
QCan I customise the tracking page?
Yes. The hosted tracking page supports your logo, primary, accent and background colours, font, customer message, support details, and footer. Each shipment uses a unique OrderTrackify-hosted opaque URL; carrier links and estimated delivery are optional. WooCommerce merchants choose Redirect or Embed in the WordPress plugin.
QHow does WooCommerce integration work?
Install the OrderTrackify WordPress plugin, approve its secure store-bound connection, and tracking starts automatically. The plugin includes native tracking-number entry and can also read WooCommerce Shipment Tracking, AST, YITH, VillaTheme, WooCommerce Fulfillments, and generic meta fields.
QDo I need an OrderTrackify account?
Yes. The plugin/app connects your store to the OrderTrackify SaaS platform. You can sign up for free — no credit card required.
QIs HPOS (High-Performance Order Storage) supported?
Yes. The WooCommerce plugin declares full HPOS compatibility and uses WooCommerce CRUD abstractions rather than direct database queries.
QHow does billing work?
Plans purchased directly through Stripe use AUD catalogue prices. Exact AUD amounts are labelled “Including GST” or “Excluding GST”. Other currencies show one converted estimate labelled “Excluding Tax”; Stripe sets the final currency, tax, and amount at Checkout. Shopify subscriptions are managed and billed through Shopify in USD. Subscriptions use a monthly or annual billing interval, and annual plans are charged upfront at the equivalent of 10 monthly payments with the full 12-month shipment balance. You can upgrade, downgrade, or cancel according to the applicable billing terms. See Pricing for details.
QWhat happens if I disconnect my store?
Disconnecting removes the API key from your plugin/app settings. Your OrderTrackify account and historical shipment data are preserved — you can reconnect at any time.
QIs my data secure?
Yes. We use enterprise-grade security including TLS encryption, HMAC-signed webhooks, bcrypt password hashing, rate limiting, and JWT authentication with short-lived access tokens. Read our Privacy Policy for full details.
Still have questions?
We’d love to hear from you. Reach out to our team for help with setup, billing, or anything else.